คำถามที่พบบ่อย
1)ในกรณีที่ยังไม่ได้รับ E-Mail ตอบกลับ ลูกค้าทุกท่านสามารถเข้าไป Check สถานะการสั่งซื้อใด้ที่หน้า My Order (https://www.bnk48.com/my-account/orders/) โดยขอให้ลูกค้าท่านยึด สถานะในหน้า My Order เป็นหลัก ซึ่งมีรายละเอียดดังนี้
2) My Order ขึ้นสถานะ Processing ขอให้สบายใจว่าการสั่งซื้อของและการชำระเงินของท่านได้ดำเนินการเรียบร้อยแล้ว ไม่ต้องดำเนินการอย่างหนึ่งอย่างใดเพิ่มเติมแล้ว
...Continue ReadingFrequently Asked Questions
1) In case you have not received E-Mail reply to all customers, you can check your order status at My Order page (https://www.bnk48.com/my-account/orders/) by asking customers to take the status on my order page as follows.
2) My order is on Processing status. Be happy that your order and payment has been completed. No further action is required.
3) My Order on hold or Pending status
3.1) In case of payment with Paypal or Credit Card / Debit Card. If the status is on hold or Pending and via Paypal or Credit Card / Debit Card has cut off the customer's money, please send order number with proof. Money comes to support@bnk48.com for the team to review and if the payment is correct, the team will change customer's status to Processing (expected to take around 2 days).
3.2) In case of Paypal or Credit Card / Debit Card. If the status is on hold or Pending has not been cut, Paypal or Credit Card / Debit Card, request to process the payment by pressing Pay button. Order and if the payment is done, the customer's order will change to Processing.
3.3) In case the customer paid via Bank Transfer, ask the customer to pay via Bangkok bank account name BNK 48 Office account number 177-0-80773-1 and ask to send details of name - surname, order number, order with proof of transfer. Come to support@bnk48.com, the team has made a check and if the payment is correct, the team will change the customer's status to Processing (expected to take around 2 days). How to transfer is available. You can be seen by the link. Confused https://goo.gl/rZEeQA
4) In case of order, what should I cancel or inform the wrong address and email?
Please inform your name, order number, order back via E-Mail support@bnk48.com
5) In case of the order name in E-Mail is a Thai dress. It is caused by the mistake of the system display, but the order is still the same CD. The customer doesn't have to do anything.
6) In case of using hotmail e-mail and haven't received a reply email, what should I do?
Check your status in My Order if it's up (https://www.bnk48.com/my-account/orders
7) The meaning of my order status
7.1) Processing is the system. Your order has been received. Waiting for delivery.
7.2) On hold is in case of Bank Transfer has received your order. Wait for the transfer notice and wait to check from admin. If you are made with Paypal or credit card. In case of the cut, send the subject to E - Mail: s upport@bnk48.com and wait for 48 hour inspection (excluding Saturday - Sunday and public holidays)
7.3) Pending Payment has received your order. Waiting for payment. In case of Bank Transfer has been received. Wait for the transfer notice and waiting to check from admin. Or to change the Paypal or Credit card, press the Pay button. To change payment method
7.4) Completed is shipping.
7.5) Cancelled is failed payment
7.6) Failed is a failure.
8) For customers who transfer money will be successful when customers send the transfer slip to support@bnk48.com within 23.59 pm. Closing date. After payment of transfer. Please wait for 48 hours (excluding Saturday - Sunday and public holidays)
By transferring money via
Bangkok bank account number 177-0-80773-1 account name: BNK 48 office
In case you haven't received E-Mail reply, check your order. Follow this link https://www.bnk48.com/my-account/orders/
Sorry for any inconvenience.Translated
